Privacy Policy

Last updated: June 2025

Nile Energy Limited ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information you voluntarily provide when you:

Fill in our contact or inquiry forms
Subscribe to our newsletter or marketing communications
Apply for a GAZ Fuel Card
Contact our customer care team

This information may include your name, email address, phone number, postal address, company name, and vehicle details.

We also collect non-personal data automatically, including browser type, IP address, pages visited, and time spent on the site through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process GAZ Fuel Card applications and manage accounts
Send you service updates, promotions, and newsletters (with your consent)
Improve our website, services, and marketing efforts
Comply with applicable laws and regulations in Uganda

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and conducting our business
Regulatory authorities where required by Ugandan law
Business partners with your explicit consent

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data where applicable
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at customercare@nileenergy.co.ug.

6. Cookies

We use cookies to enhance your browsing experience. Please see our Cookie Policy for full details.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: customercare@nileenergy.co.ug
Phone: +256-414-237-940 / +256-414-671-901
Address: GAZ House, Plot 2, Kireka Road, Old Port Bell Road, P.O. Box 34308, Kampala, Uganda